Frequently Asked Questions

voorlezen letters vergroten

In actuele versies van internetbrowsers als Internet Explorer, Chrome, Firefox en Safari kunt u makkelijk tekst vergroten met sneltoetsen.

In Windows doet u dat op uw toetsenbord:

  1. “Ctrl” vasthouden en tegelijkertijd op “+” drukken om te vergroten
  2. “Ctrl” vasthouden en tegelijkertijd op “-” drukken om te verkleinen

Op een Mac doet u dat op uw Mac toetsenbord:

  1. de “cmd” toets (appeltje) vasthouden en tegelijkertijd de “+” toets indrukken om te vergroten
  2. de “cmd” toets (appeltje) vasthouden en tegelijkertijd de “-” toets indrukken om te verkleinen

No, not via the National Exchange Point (LSP). If you have not given permission, then:

  1. Your healthcare provider has not registered you on the LSP and your citizen service number (BSN) is therefore not known to the LSP.
  2. However, another healthcare provider who treats you may request your data. But will receive no information.
  3. You can see see this in your Exchange overview in your Personal Portal on Volgjezorg. You will then see that your healthcare provider has made a request, but it was 'unsuccessful'.

Keep in mind that healthcare providers sometimes use other (regional) networks than the LSP to exchange medical data with each other. You can ask your doctor and pharmacies for more information.

You can set notifications by logging into the Personal Portal. You will then receive an e-mail if something happens to your data. In the e-mail you will see the last three digits of the citizen service number (BSN) of the patient whose data has been requested. This way you can see who the message is about. This is especially useful if several people in a household use the same email address.

It is best to contact the healthcare providers listed in the exchange overview yourself. They can tell why data has been exchanged. If a healthcare provider has requested your data, the healthcare provider is legally obliged to explain this. You can also inquire with the healthcare provider from whom data has been requested (for example, your GP or pharmacy). If you are unable to resolve the matter with the healthcare provider, please contact Volgjezorg.

Hospitals, but also GGZ institutions (institutions for mental health care) can send medication prescriptions to the pharmacy via the Landelijk Schakelpunt. A medication prescription is a message that a healthcare provider sends to a pharmacy. It is a so-called pre-announcement for a recipe. This allows the pharmacy to prepare for your arrival. Certain medical information may be shared without the patient's consent. This concerns data associated with a referral that in most cases is already known to the patient. For more information, see the other questions and answers.

A medication prescription is a message that a healthcare provider sends to a pharmacy. It is a so-called pre-announcement for a recipe. This allows the pharmacy to prepare for your arrival. Certain medical information may be shared without the patient's consent. This concerns data associated with a referral that in most cases is already known to the patient. For more information, see the other questions and answers.

An emergency referral is information that is part of a referral in an emergency situation. In most cases this is already known to you, the patient. Certain medical information may be shared without the patient's consent. For more information, see the other questions and answers.

No, it is not possible to view your own medical data via Volgjezorg. Volgjezorg does not have access to that data. As a patient you always have the right to view your own medical data. Check with your healthcare providers who keep a file on you. Via Volgjezorg you can see what has happened to your medical data during the exchange between healthcare providers through the National Exchange Point (LSP).

You can see this in the Exchanges overview. You can see this overview by logging in to your Personal portal on Volgjezorg. You can also submit a request to have it sent to your by post.

This is due to the way some healthcare providers work.

Usually your data will only be requested (just before) you come for your appointment. But sometimes also a few days earlier. This depends on the way your healthcare provider(s) works. 

For example:

If you visit your pharmacy, after-hours medical centre or acting GP, they will request your details (just) before your appointment. You (usually) come either unexpectedly or with a recently made appointment. But if appointments have been made longer in advance, your healthcare provider may choose to requests your data at an earlier time. For example as soon as daily schedules have been set.

Another example: for a visit to a psychiatrist, a medical specialist, or hospital, you usually make an appointment long in advance. Hospitals are also much larger and therefore see a lot more patients. That is why data in hospitals is usually requested as soon as the schedule for the coming day(s) has been made final. If that schedule is forwarded to the department during the night, your data will also be requested at night.

Your Exchange overview lists the healthcare providers who requested your data. Contact your healthcare provider directly if you want to know the name of the person who requested your data.

On Volgjezorg you can request a tracking overview for your children. To request a tracking overview fill out an application form. The tracking overview will then sent to you by post. For children up to twelve years old, only one parent (or other legal representative) has to sign the application form. For children between the ages of twelve to sixteen, both a parent (or other legal representative) and the child must sign the application form. Children sixteen years and older need te request a tracking overview themselves.

In the tracking overview of exchanged information you can see which healthcare providers have looked at your medical data, and when. In the column 'Successful' you can see whether your medical details have been successfully exchanged.

This can be seen in your tracking overview in your Personal Portal. You can request and see the tracking overview online through Volgjezorg, or fill out an application form. Your tracking overview will then be sent to you by post.

No, you cannot access your own medical data through Volgjezorg. This website does not have access to your medical data. As a patient, you always have the right to see your own medical data. Ask your healthcare providers for insight in your medical records. Through Volgjezorg you can keep track of what happens to your medical data when healthcare providers exchange or access them through the National Exchange Point.

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Ik heb nog geen toestemming gegeven om mijn medische gegevens te delen

Giving permission